1. Try before you pay
The Free plan needs no card and no payment details. It lets you trace a plot, set North, run the full analysis and see the output on screen. Please use it to confirm the tool suits your work before buying a paid plan — it is the surest way to avoid needing a refund at all.
If something about a paid plan is unclear before you buy, ask first: support@thevastutool.com or +91 88497 82332. A question answered before payment costs neither of us anything.
2. Refund window
You may request a full refund within 7 days of purchase, provided the plan has not been substantially used.
“Substantially used” is judged on what the pass was actually for, not on a stopwatch. In practice it means generating a large number of reports, exporting many watermark-free PDFs, or creating projects well beyond the Free plan’s limit under the paid pass. Signing in, opening the editor, or exporting a report or two to see how it looks does not count against you.
3. When we always refund
These are returned in full whatever the window says, because you received nothing:
- You were charged twice for the same purchase.
- Payment succeeded but the plan was not activated on your account.
- A defect on our side made the paid features unusable and we could not fix it.
- You were charged after your account was closed, or for a plan you did not buy. Tell us at once and we will return it and look at how it happened.
4. When we cannot refund
- After the 7-day window has passed.
- Where the plan has been substantially used, or the pass has already run most of its term.
- Where the account was closed by us for a breach of the Terms of Service.
- Because the analysis outcome was not what you hoped for. The tool applies Vastu rules to the plan you trace; it does not promise a particular result, and a reading you dislike is not a fault in the software.
- Where a coupon covered the whole price. Nothing was charged, so there is nothing to return — the plan is simply removed if you ask us to.
5. How to request one
Email support@thevastutool.com from the address on the account, or call +91 88497 82332 during working hours. Please include:
- The transaction reference shown against the payment on your My Plans page. It is the fastest way to find your payment.
- The date of purchase and the plan you bought.
- A short note on what went wrong, so we can fix it for the next person.
Writing from the account’s own email address is what lets us act without further identity checks. If you cannot, say so and we will verify another way.
6. How long it takes
| Acknowledgement | Within 2 working days of your email. |
| Decision | Within 3 working days, with the reason in writing. |
| Refund initiated | Within 5 working days of approval, through our payment gateway. |
| Credit appears | A further 5–10 working days, set by your bank or card issuer. That last leg is outside our control. |
Your plan ends when the refund is initiated, not when the money lands. We will tell you by email when that happens.
7. Where the money goes
Refunds are always returned to the original payment method — the same card, UPI handle, bank account or wallet the payment came from. This is a rule of the card networks and of our payment gateway, not a preference of ours: we cannot pay out to a different account, in cash, or as credit on the site, and we will not ask you for bank details in order to process a refund. Anyone who does ask you for those, claiming to be us, is not us.
8. Partial refunds
Where a pass has been part-used and a full refund would not be fair to either side, we may offer a partial one. The amount is worked out from the part of the term still to run, and we will always state the figure and the reasoning before anything is processed. You are free to decline and keep the plan.
9. Failed and duplicate payments
A payment that fails at the gateway never reaches us. Banks usually release the hold on those funds within 5–7 working days without anyone having to ask; your bank holds the money in the meantime, not us.
If two charges appear for one purchase — a double click, or a retry after a timeout — write to us with both references. The duplicate is refunded in full, and the 7-day window does not apply to it.
If money left your account and no plan appeared, see the delivery policy: we either activate the plan or refund it in full.
10. Chargebacks
Please write to us before raising a chargeback with your bank. A chargeback takes weeks, freezes the payment while it runs, and we can almost always settle the same question in a day or two. We will not close an account merely for raising one, and we respond to every chargeback with the transaction record either way.
11. Cancellation
Plans are fixed-term passes, not auto-renewing subscriptions — nothing is charged again unless you buy another pass, so there is no recurring payment to cancel and no card left on file with us. When a pass expires the account simply returns to the Free plan; your projects are not deleted, though those beyond the Free plan’s limit become read-only until you buy again or remove some.
To stop using the service entirely, delete your account from Profile & security. Deleting an account does not by itself refund an unused pass — ask for the refund first, then delete, or the ledger row we need is gone.
12. If you disagree with a decision
Reply to the decision email saying why, and a second person will look at it. We will give you a final answer in writing within 5 working days. Nothing in this policy affects your rights under the Consumer Protection Act, 2019.